Shipping

shipping
ALL FACTORY PEOPLE DESIGNERS AND RETAILERS SHIP DIRECT FROM THEIR FACILITIES.  WE OFFER FREE SHIPPING ON ALL PRODUCTS OVER $100 AND A DISCOUNTED RATE OF $10 FOR ALL OTHER PRODUCTS ANYWHERE IN THE USA.  INTERNATIONAL ORDERS ARE $25 PER PRODUCT.
ORDER TRACKING

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. 

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. 

All items are shipped directly from our boutiques. If you have ordered items from more than one boutique, you will receive a separate delivery from each boutique. 
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Purchases section of Factory People at anytime.

Shipping times will vary. Please refer to our shipping section for more information. Factory People cannot take responsibility for delays due to customs clearance or payment transaction but will help resovle any issue in a timely manner.

* Shipping price is based on a box weighing up to 8kg. If your package is heavier than this it may incur an additional charge.

** From time to time we offer promotional shipping rates that will not be reflected in this table. For details on these rates, please refer to our promotional banners and newsletters.

Shipping Times:

DHL EXPRESS

Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*

UPS STANDARD

Only available within Europe: delivery within 5-7 days*

UPS EXPRESS SAVER

Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*

* Shipping times are to be used as a guide only and are based on time from order. Factory People cannot take responsibility for delays due to customs clearance or payment transaction.

Duties & Taxes

CUSTOMERS IN THE EUROPEAN UNION, USA, CANADA, CHINA, AUSTRALIA, PUERTO RICO, SWITZERLAND, SINGAPORE, REPUBLIC OF KOREA, KUWAIT, QATAR, INDIA, NORWAY, SAUDI ARABIA, TAIWAN, THAILAND, U.A.E., JAPAN.
We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For the UK and the USA, these are included at the checkout.

All other customers

For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order. 

 

SHIPPING TO USA

For imports from Europe please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information. Click here for more details from US Customs.