You have 14 days from receiving your order to return the item to the boutique. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back to the boutique in time. Please note that we can only collect returns from the same country to which your order was delivered.
To book a free returns pick-up:
- Sign in to Factory People and go to 'My Account';
- Under 'My purchases' click on the Product you would like to return, select the reason why and send.
- RMA number will be included in your account information for your reference once the return has been authorized and you will recieve an email.
- You are required to print the RMA slip attach to the outside of the parcel and save a copy of the air bill for your records.
- Drop off product / parcel at the nearest shipping location for the specified company or request a pick up.
- If you have been provided with a Returns Invoice for Customs, please print two copies and enclose one inside the package and a signed copy on the outside of the package with the Air Way Bill - please do not seal the package until the dirver has officially arrived to pick up.
Please note: if you are returning multiple items, you will need to request a return collection for each item regardless if it is the same boutique. Each return can be processed the same as above in the my purchaes section of the site to arrange additional collections.